Information Technology Support Technician

Students will learn a variety of skills, including but not limited to:

• Set up a computer to meet a user's needs.
• Install hardware and software in a company’s infrastructure.
• Back up a user’s computer.
• Provide IT assistance following an established procedure.
• Provide support to users on IT tools and security.
• Monitor the availability of a server.
• Manage interactions with IT service providers.
• Manage IT inventory.
• Advocate solutions to improve IT equipment.

In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career:

• Service orientation
• Emotional intelligence
• Organization
• Communication
• Creativity
• Teaching ability
• Stress management

The program anticipates approximately two to five completions annually.

The goal of the program is to provide students the opportunity to pursue a career as an information technology support technician as well as prepare for related employment opportunities. Students will also receive an apprenticeship certification with the United States Department of Labor (DOL) and the California Division of Apprenticeship Standards (DAS).

Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.