Desktop Support Technician II, Certificate of Achievement

The Certificate of Achievement in Desktop Support Technician II provides students with an intermediate level study in administering and supporting computers, operating systems, and networks. This curriculum includes hands-on experience in virtual environments that simulate real-world scenarios in installation, administration, and troubleshooting of computer hardware and software, enterprise networks, and security systems. This pathway includes preparation for industry-recognized certifications geared towards preparing students for a successful career in IT roles that are vital for building, protecting, and maintaining information and technology assets.

Based on 2018-2019 and2019-2020 enrollment data, the estimated enrollment completer projection of students to earn the award annually is 45 students.

The expanding field of Information Technology (IT) comprises various facets, including network administration and cybersecurity, telecommunications, computer support, computer science, software programming, and system analysis and design. Almost every company’s business strategy relies on the use of information systems in order to succeed and grow into the future. For this reason, San Diego City College’s Computer Information Systems Program offers a bridge between business, computer science, and information technology.

The Computer Information Systems program offers transfer and certification programs in the information system and information technology fields. These programs include computer literacy; application, web, and database programming; database administration; and a variety of vendor specific and vendor neutral industry-standard certification training. The roles of the various information system professionals are to design, implement, operate, and maintain a computer information system. These professionals also provide services in the networking areas such as systems engineers, systems administrators, security analysts, and network specialists.

Graduates of the program possess an applied knowledge of fields, such as web programming, system infrastructure, databases, networking, e-business, project management, data center management, security, and information assurance.

Students are expected to complete 18 units (5 courses)