IT Support Specialist Certificate of Accomplishment

The courses in this certificate program provide students with the hands-on skills needed to perform entry-level help desk computer support. The program courses are designed to help students prepare for industry-recognized certifications including CompTIA IT Fundamentals , Network+, Server+, and Security+. The courses emphasize development of in-demand technical skills needed in computer networking, help desk troubleshooting, server administration, and security best practices.

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The certificate program goal is Career Technical Education (CTE) with emphasis on careers in the field of Information Technology. The program is not selective and does not have any mandatory fees.

Program Student Learning Outcomes:

1. Demonstrate the ability to locate technical resources to solve problems with networking hardware and software.

2.Demonstrate proficiency with various software packages to solve common networking problems to design and implement a workable solution.

3. Build and maintain secure networks.

The associated occupations related to the program include IT Support Technician, Jr. Network Specialist, Help desk Specialist, and IT worker. The median salary of these positions is $55,780.

Program completers are anticipated to acquire competencies in the areas of supporting basic server systems, networks, desktop / laptop computers and their peripherals. Providing help desk customer support to end users, and researching simple solutions to common IT problems. Further skills attained will include those of network and system administration, and basic cyber security.

There are four (4) required courses required for a total of thirteen (13) units. The suggested course sequence will be available to students in the online catalog on the Coastline website under the tab called "Program Map" next to the Program Details for this certificate.

The required core courses may be taken in any order, but it is recommended that students take these courses in the order listed below.

·        Required units – 13 units in Major area

·        Projected labor – 2.500 estimated new positions

·        FTE faculty workload – 1.0

Additional costs for training, equipment, facilities, and library – no additional costs    anticipated.

Place in Program –Part of the Technology Department.

Course	Title	Units	Year/Semester (Y1 or S1)
IT C104	IT Fundamentals	4	S1
IT C128 or IT C201	Computer Networking Principles (Network+) OR IT C201 Introduction to Networks (CCNA 1)	3	S3
IT C158	Contemporary Operating Systems	3	S4
CYBR C101 OR CYBR C230	Introduction to Cybersecurity OR Network Security (Security+)	3	S2

The new certificate will be offered under the Computer Service Technology (CST) department. a) Do any active inventory records need to be made inactive or changed in connection with the approval of the proposed program? If yes, please specify. No active inventory records need to be made inactive or changed in connection with the approval of the proposed program. b) Does the program replace any existing program(s) on the college’s inventory? Provide relevant details if this program is related to the termination or scaling down of another program(s). This program replaces the similar program under Computer Service Technology which is being retired. c) What related programs are offered by the college? The most closely related program at the college is the Certificate of Achievement in Information Technology which would stack upon this Certificate of Accomplishment.

Similar Programs can be found at Irvine Valley College, Saddleback College, Cypress College, and Fullerton College.

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