BIT - Office Assistant

The curriculum prepares students for office positions such as receptionists, virtual receptionists, and information clerks. Employees in these types of positions respond to inquiries from the public, locate and provide information to other employees, coordinate electronic communications into and out of the office, maintain electronic calendars, monitor use of conference rooms, and look up customer information.

Based on Enrollment, Retention, and Success data in Business Information Technology programs from Fall 2016 through Spring 2021 available from the college's Equity Dashboard at this link:

https://pasadena.edu/institutional-effectiveness/data-dashboards/equity-dashboard.php

we project that 20- 25 students will complete this Office Assistant Certificate annually.

Goals: The goal of the program is to prepare students for office positions such as receptionists, virtual receptionists, and information clerks. Employees in these types of positions respond to inquiries from the public, locate and provide information to other employees, coordinate electronic communications into and out of the office, maintain electronic calendars, monitor use of conference rooms, and look up customer information.

 

Objectives: The Objectives are to have the student achieve the following Student Learning Outcomes for this program, which are:

1. Perform a variety of tasks in a business office setting including document processing, greeting visitors, handling telephone calls, using computer systems, and managing business records.
2. Apply appropriate business software to complete tasks.
3. Compute, record, and proofread records and reports, review files, records, and other documents to obtain information.
4. Function effectively as a team member using collaborative web-based workspaces.

 

Office Assistant (18 units total)
Semester I (9 units)
BIT 25	Survey of Computer Technology In Business (3.0 Units)
BIT 106	Business Software-Introduction to Microsoft Office System (3.0 Units)
BIT 107	Business Software-Windows (1.0 Units)
BIT 11	Business Document Processing (2.0 Units)
Semester II (9 units)
BIT 115	Business Records Skills (1.0 Units)
BIT 108	Microsoft Outlook And Productivity Tools (1.0 Units)
BIT 122	Internet Research for Business (1.0 Units)
BIT 117	Collaborative Web-Based Workspaces (1.0 Units)
BIT 128	Business Software-Microsoft Word (2.0 Units)
BUS 112	Business English (3.0 Units)

 

Course	Title	Units	Year/Semester (Y1 or S1)
BIT 106 BIT 025 BIT 011 BIT 107	Business Software - Introduction to Microsoft Office System Survey of Computer Technology in Business Business Document Processing Business Software - Windows	3 3 2 1	S1 S1 S1 S1
BIT 122 BIT 117 BIT 128 BIT 115 BIT 108 BUS 112	Internet Research for Business Collaborative Web-Based Workspaces Business Software - Microsoft Word Business Records Skills Microsoft Outlook and Productivity Tools Business English	1 1 2 1 1 2	S2 S2 S2 S2 S2 S2

No active inventory records need to be made inactive or changed in connection with the approval of the review of this existing program. This program does not replace any existing program in the college inventory.

This is a 2-year review and no changes to the program are proposed based on our research; that is, we have reviewed the program against information at the Chancellor's office and compared the program to similar programs at California Community Colleges similar to Pasadena City College as follows: Chancellor’s Office Link: https://ictdmsector.org/business-applications/ Long Beach City College https://www.lbcc.edu/biw Santa Rosa Junior College https://portal.santarosa.edu/srweb/SR_ProgramOfStudy.aspx?MajorCertID=1721 Cerritos College https://www.cerritos.edu/uploads/BCOT/General_Office.pdf Citrus College http://catalog.citruscollege.edu/disciplines/office-technology/administrative-office-occupations-certificate-achievement/#requirementstext Irvine Valley College http://academics.ivc.edu/bus/cim/pages/degree.aspx

We project that annual enrollments will increase slightly over the past year and resemble those of the 2019-2020 academic year as shown by our Office of Institutional Effectiveness at this link. https://pasadena.edu/institutional-effectiveness/data-dashboards/equity-dashboard.php