Computer support Technician (A+ Certification Preparation)

The Computer Support Technician Certificate of Achievement prepares the student for positions in industry supporting microcomputer users in hardware and software areas as well as to prepare for the Comp TIA A+ examination. Coursework includes an introduction to computer information systems, Microsoft Windows, computer networks, coding, the basics of computer security and microcomputer hardware. Successful completion of this certificate prepares the student for the Comp TIA A+ examination. This industry-administered exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers. The A+ certification is sponsored by the Computing Technology Industry Association (CompTIA). Successful completers of this certificate will be prepared for entry level positions such as ITsupport technicians, computer technicians, and information systems help desk technicians.

Enrollment & Completer Projections for Computer Support Technician 15/16 # SECTIONS COMPLETERS 16/17# SECTIONS COMPLETERS CIS 1 60 1198 61 1090 CIS 4 4 105 5 1 11 CIS 50 4 90 4 83 CIS 68 8 139 6 107

The Computer Support Technician Certificate of Achievement will prepare students for entry-level positions in industries supporting microcomputer users in hardware and software areas. Program goals and objectives focus on the knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Computer Support Technicians duties include the following: • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Oversee the daily performance of computer systems • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software • Develop training materials and procedures, or train users in the proper use of hardware or software

CIS1 Introduction to Computer Information Systems 3 CIS4 Fundamentals of Microsoft Windows 1.5 CIS50 Introduction to Computer Networks 3 CIS68 Using the Internet 1.5 CIS460 Fundamentals of Coding 1.5 CIS420 Computer Security Basics 1.5 CISHDSP40 Microcomputer Hardware 3 Total Units 15