Information Systems, Information Technology Support

Students who successfully complete the program will be prepared for a career as a computer network support specialist or network and computer systems administrator specializing in Cisco networking technology, used industry-wide in small, medium, and enterprise level networks. It is recommended for students beginning a career in networking as well as those already in the information technology career field who want to improve their computer networking skills. Completion of the coursework will prepare students to take the CompTIA A+ and Cisco CCNA certification exams, industry benchmarks in computer and network skills.

(Formerly Information Systems, Information Technology Support Option, AS)

Anticipated annual completers: 10

This program provides students with the knowledge, training, and hands-on experience to pursue a career as a Computer User Support Technician in business, government, or education. Students completing this program of study will be able to enter the workforce with a comprehensive understanding of computer hardware, system software, networking essentials, and needed people skills to maintain their job at a workplace. These courses apply toward the Associate of Science degree in Information Systems. Upon completion of this certificate, students will be prepared for further study in networking, including CompTIA Network+ and the Cisco Certified Networking Associate programs, and will have the requisite knowledge to sit for the CompTIA A+ certification exam.
 
Program Learning Outcomes:

Upon completion of the program, students will be able to:

Demonstrate the ability to implement, support, and utilize information systems to support business decision making and communication.

Analyze quantitative data using mathematical models and statistical analysis to support business decision-making through the implementation of business information systems.

Apply structured logic in analyzing and solving technical problems.

Create computer programs and scripts to automate business decision making, computing and network tasks.

Demonstrate the ability to function effectively in a work environment, including professional verbal and written communications, ethical and appropriate behavior in the business environment, and good customer service skills.

Create an information technology career plan that identifies personal and professional career goals, realistic financial planning, and sustained commitment to continued attainment of professional knowledge and lifelong learning.

Demonstrate the ability to operate commonly used computer hardware and software.

Apply industry accepted best-practices to install, maintain, troubleshoot, secure, and support common business information system computing equipment.

The department and college use the program review process to assess program improvement needs. The department meets twice annually with its industry-based advisory committee to discuss industry/workplace needs and the enhancement of instructional programs to facilitate those needs.  Discussions focus on specific skill sets desired by employers as well as current industry trends and issues with which students must be familiar upon program completion.
 
The courses for this certificate are housed within existing facilities. Faculty teaching in the program meet minimum qualifications. The instructional, library, and student support services are adequate to meet the needs of the program.