Business Information Worker II

The Business Information Worker II (BIW II) Certificate will prepare students for mid-level office and administrative support in a variety of job positions in a multitude of industries, including office and executive administrative support, office supervision, small business support, retail sales, and customer service representatives. The BIW II Certificate builds on the foundation established in the BIW I certificate. Students will gain needed skills in Access, Excel, PowerPoint, QuickBooks, in addition to records management and customer relations. Students who successfully complete the BIW II certification will be prepared to test for multiple Microsoft Office Specialist certification exams.

Measuring four occupations, and two related program areas, there is a strong indication that the community colleges are not meeting demand from employers in for data analysts in the Greater Sacramento region. (Annual openings outweigh the number of credential completers.)  As previously stated, business information related jobs have increased ten percent between 2010 and 2016. It will grow by 3,760 jobs, an eight percent increase, in the next five years an on.

Educational attainment data, suggests that workers in the related occupation mostly have at least some college education. Nearly 20 percent existing workers have only high school degree or less education. Job postings data suggests that most employers require applicants with at least high school diploma.  The BIW II certificate is designed to target individuals needing employment at help them move to a higher career level with more competitive pay.

Job postings data shows that most business information jobs come from Business Support Services, General Medical and Surgical Hospitals, and Insurance Carriers.  These jobs have grown faster in the other part of the state between 2010 and 2016, by thirteen percent. It will grow by another 55,000 jobs across the state in the next five years.  This employment need will drive enrollment.

Five-year projected growth for business information jobs in the Greater Sacramento region and the state is steady, both at eight percent. There are about 5,934 projected annual openings for the local region and nearly 91,000 for the state.  The need for BIW II skills and higher wages will attract students to enrollment.  BIW II candidates are considered middle-skilled, entry-level workers meaning that they possess some amount of education and training, usually more than a high school diploma, but less than a four-year degree.

Business information workers make more than the self-sufficient wage for one adult and one child of preschool age above median wage level in Sacramento region and the other part of the state.

Given the need of local area employers and students searching for self-sufficient wages, the college conservatively projects completers to start at 10-15 in the initial years with continual growth as the certificate is promoted and recognized in the community.

Folsom Lake College's Business Information Worker II Certificate is designed specifically to meet the needs of area employers who are in need of qualified employees to fill these positions.  The BIW II Certificate builds on the foundation set in the BIW I certificate and provides additional skills and knowledge needed for employment and salary advancement.  The regional advisory board supports this certificate and given approval.

Part of Folsom Lake College’s mission, which is aligned with the three-pronged mission of the California Community College system, is to provide rigorous academic programs for completion and transfer and training to enhance employment and career skills. 

Information Communications Technologies, ICT, and Digital Media are now integrated into almost every technology, industry and job.  Folsom Lake College's Business Information Worker Certificate II was developed to align with the California State Pathway. 

Job opportunities related to business information workers include: Customer Service Representatives, Receptionists and Information Clerks, Executive Secretaries and Executive Administrative Assistants, and Secretaries and Administrative Assistants.

Business information related jobs have increased ten percent between 2010 and 2016. It will grow by 3,760 jobs, an eight percent increase, in the next five years.  These jobs have grown faster in the other part of the state between 2010 and 2016, by thirteen percent. It will grow by another 55,000 jobs across the state in the next five years.

Folsom Lake College's Business Information Worker II Certificate is designed specifically to meet the needs of area employers who are in need of qualified employees to fill these positions.  The BIW II Certificate builds on the foundation set in the BIW I certificate and provides additional skills and knowledge needed for employment and salary advancement.