Certificate of Achievment Computer User Support Specialist

The IT Certificate of Achievement in Computer User SupportSpecialist prepares students to either enter the workforce as a Computer UserSupport Specialists and Application Support Specialist.

 

Computer User Support Specialists provide technicalassistance to computer users.  They mayanswer questions or resolve computer problems for clients in person, or viatelephone or electronically. They may provide assistance concerning the use ofcomputer hardware and software, including printing, installation, wordprocessing, electronic mail, and operating systems.

 

Graduates of the IT Certificate of Achievement in ComputerUser Support Specialist are prepared and eligible to sit for CompTIA's A+ certificationexams. This program will allow students to continue their education to pursue theirAssociate Degree and Certificates in Information Technology.  

Number of sections of core courses to be offered annually:  23 Headcount of student annual enrollment in core courses: 700 Estimated completers at the end of the second year: 25 Estimated completers at the end of the fifth year: 40

Graduates of the IT Certificate of Achievement in ComputerUser Support Specialist are prepared and eligible to sit for CompTIA's A+ certificationexams. This program will allow students to continue their education to pursue theirAssociate Degree and Certificates in Information Technology.  

A.      terminate,install, and test copper data communication

B.      troubleshootwireless access points and connections.

C.       install,  configure, and troubleshoot hardware, operatingsystems, and software applications.

D.      identifycomputer components to make informed decisions when purchasing computerhardware and software.

E.       applythe fundamentals of good programming structure and good programming practices.

F.       analyze and communicate problem specifications.

G.      supportand troubleshoot software applications  

The job titles of people employed in computernetworking include IT specialist, helpdesk support and application supportspecialist.

IT Program Course list and Student Learning Outcomes

 

1.       CIS135 - Introduction to Computers (4 units)

 Course Description:

This course will familiarize the businessperson,first-time computer user, and transfer student with the skills needed tosuccessfully operate a personal computer using commercially available software.Computer history, hardware, software and social issues are discussed, and studentswill be able to demonstrate computer literacy upon successful completion ofthis course. Students are introduced to general Windows operations, variousGoogle Suite application, the Internet, Microsoft Word, Microsoft Excel,Microsoft Access and BASIC programming.,

Student LearningOutcomes

a.       Studentswill be able to demonstrate knowledge of computer literacy, history, industryenvironment and use of the Internet.

b.       Studentswill be able to demonstrate the ability to use standard features of the MicrosoftWindows operating system.

c.       Studentswill be able to demonstrate the ability create an appropriate document forMicrosoft Word, Excel, Access and BASIC

2.       CIS101 - IT Essentials (4 units)

Course Description:

This course will introduce the studentto computer hardware and software, as well as operating systems, networkingconcepts, mobile devices, IT security, and troubleshooting.

Student Learning Outcomes

a.       Studentswill be able to install components to build, repair, or upgrade personal computers

b.       Studentswill be able to explain the roles and responsibilities of the IT professional

c.       Studentswill be able to demonstrate and explain how to perform preventive maintenanceand troubleshooting on personal computers.

 

3.       COMP-110Introduction to Computational Science (2 units)

 

Course/Catalog Description:

This course provides an overview of scientific computing.Its goal is to help students become comfortable using computers to do scienceand to provide them the computational framework they can use throughout their scientificcareer. Students will be introduced to topics such as data types and methods,visualization techniques, and numerical integration.

Course	Title	Units	Year/Semester (Y1 or S1)
CIS135	Introduction to Computers	4	Y1
CIS101	IT Essentials	4	Y1
COMP110	Introduction to Computational Science	2	Y1

This program has taken two years to put together with the work of Professor Reyes and the Regional Coordinator Richard Grotegut. It is a great opportunity for people in our community.

Professor Reyes has spoken with Richard Grotegut Regional Coordinator for IT, Moh Daoud at Las Positas and Bijan houshiar at DVC. All three of them have great support for the program.