Administrative Office Assistant

Successful completion of the Administrative Office Assistant Program will provide the skills necessary for an entry-level office and administrative support in a variety of job positions, including general office clerks, receptionists, information clerks, customer service representatives, and administrative assistants. Students will learn basic oral and written communications. They will learn computer application skills, including the basics of Microsoft Excel,Word, and Outlook, as well as the fundamentals of computer systems. Students who successfully complete this program may continue their education by taking additional courses that lead to an Associate Degree in Business Management or Supervision.

Program Student Learning Outcomes (PSLOs) are:

1.     Create and edit professional documents in a word processing program (Microsoft Word).

2.     Create and edit professional documents in a spreadsheet program (Microsoft Excel).

3.     Communicate effectively and professionally in business situations through writing, speaking, and electronic media.

(A) Enrollment Data

It should be noted that BUS V61, V62, and V64 are newcourses and will first be offered in AY19. BUS V94 has not been offered since AY16 but is being brought back inAY19.

The Administrative Office Assistant Certificate of Achievement is designed to prepare students for entry-level office and administrative support in a variety of job positions, including general office clerks, administrative assistants, retail salespersons, customer service representatives, receptionists, and information clerks.  Students are trained in entry-level office skills including a solid foundation in Microsoft Windows and Office as well as critical thinking, problem solving, and interpersonal skills to provide greater efficiency in the workplace.

The Administrative Office Assistant Program is directed at the appropriate level for community colleges and is a consistent statewide pathway designed with industry involvement to prepare students for entry-level jobs, and to inform business of the rich capabilities that exist at every California Community College Campus. The pathway utilizes existing academic programs and courses,thus no new curriculum is created. It leads to a Certificate of Achievement which can be readily attained in one year and can scaffold into an Associates in Science Degree which can be attained in two years. This program addresses a valid occupational role, that of office worker. The program is designed to provide students with the skills to meet employers’ needs. Both students entering the workforce and incumbent employees desiring entry-level office and administrative support knowledge will benefit from this program. Students who successfully complete this program may continue their education by taking additional courses that lead to an Associate Degree in Administrative Office Assistant.

Program Competencies

Upon successful completion of this program, the student will be able to demonstrate the following competencies:

• Effective listening, oral communication, and written communication skills
• Effective customer service skills
• Records management and filing techniques
• Performance of basic financial tasks
• Managing reference sources
• Basic computer application skills, including Microsoft Word, Outlook, and Excel
• Understanding of fundamentals of computer systems and file types
  

• Design and construction of simple file and folder path structures on local storage device or network storage areas
• Soft skills such as attitude, being a team player, attention to detail, etc.

Required Major Total:                         18 units

Completion of VC GE pattern:            42 units

TOTAL UNITS                                       60units

Proposed Sequence: 

Year1, Fall = 15 units 

Year1, Spring = 15 units

Year2, Fall = 14 units

Year2, Spring = 16 units

TOTAL UNITS: 60 units