BUSINESS INFORMATION WORKER II

Business Information Worker II (BIW II) Certificate of Achievement is designed to prepare students for mid-level office and administrative support in a variety of job positions, including office and executive administrative support, office supervision, small business support, retail sales, and customer service representatives. The BIW II Certificate of Achievement builds on the BIW I foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, and customer relations. Students completing this stage of the BIW pathway will be equipped to take multiple Microsoft Office Specialist credential exams.

Currently,the CAOT department offers five Certificates of Achievement. We are in theprocess of including; the Business Information Worker I Certificate. Thisadditional certificate will enable students to continue with the BIW Pathway indeveloping their job-skills that will lead from an entry-level tointermediate-level employment. It is expected that all the core courses would beoffered annually. At least one section of each of the major requirements areprojected to be offered every semester with an enrollment at approximately 35students in each section. Recruitment will be conducted within the existingCAOT students’ populations, along with a strong marketing strategy, andwork-based partnerships, it is estimated that by the second year, 5-10 studentswill complete the Business Information Worker II Certificate of Achievement. Asthe BIW II program becomes more familiar, the number certificate completerswill increase to 15-20 by year five.

Course Department & Title	2019-20 Sections	2019-20 Enrollment Total	2020-21 Sections	2020-21 Enrollment Total
CAOT 001 - Keyboarding I	4	89	5	99
CAOT 002 - Keyboarding II	1	14	1	17
CAOT 031 - Business English	3	86	4	101
CAOT 032 - Business Communication	2	28	2	31
CAOT 084 - Microcomputer Office Applications: Word	2	44	2	53
CAOT 085 - Microcomputer Office Applications: Excel	-	-	2	26

The Business Information Worker II (BIW II )Certificate of Achievement builds on the BIW I foundation and provides studentswith additional skills in PowerPoint, Excel, Access, QuickBooks, recordsmanagement, relations. This secondary stage in the BIW pathway increasesstudents’ value and opportunities in multiple occupations, including but notlimited to: office and executive administrative support, officesupervision/coordination, small business support, retail sales, and customerservice. Students completing this stage of the BIW pathway will be equipped totake multiple Microsoft Office Specialist credential exams and become aQuickBooks certified user. The Business Information Worker II pathway is astatewide pathway designed with faculty and industry involvement to preparestudents for in-demand jobs, and to inform business of the rich capabilitiesthat exist at every California Community College Campus. On occasion one or twonew courses need to be developed by a college to align with the pathway. However,because the pathway utilizes existing academic programs and courses, often nonew curriculum is required. In addition, the pathway represents a set ofin-demand skills throughout the state, based upon interviews with placementagencies, and cross-referenced with advisory groups and other Labor MarketInformation. Source: https://ict-dm.net/biw

Possible Jobs:  administrativeoffice assistant, clerical office assistant, basic administrative office assistant and computer applications specialist.

The program supports the college mission to prepare students for careers in administrative and management. The program has a clear sequence of courses that leads to intended outcomes and gainful employment and as such is appropriate to the objectives and conditions of higher education and community college education in California.

·          

Course	Title	Units	Year/Semester (Y1 or S1)
CAOT 001	KeyboardinIg I	3	S1
CAOT 002	KeyboardinIg II	3	S1
CAOT 014	Microcomputer Office Applications: PowerPoint	3	S1
CAOT 031	Business English	3	S2
CAOT 032	Business Communications	3	S2
CAOT 033	Record management and Electronic Filing	3	S2
CAOT 048	Customer Service	3	S3
CAOT 078	Microcomputer Office Applications: QuickBooks Pro	3	S3
CAOT 082	Microcomputer Office Applications: Intro to Microsoft	3	S3
CAOT 085	Microcomputer Office Applications: Excel	3	S3
CAOT 084	Microcomputer Office Applications: Word	3	S4
CAOT 050	Data Analytics with Excel for Office Workers	3	S4
CAOT 098	Microcomputer Office Applications: Digital Literacy	3	S4

No inventory records will need to be made inactive. No similar programs are offered by the college.

Colleges with Approved Programs The Inventory of Approved Programs show colleges in the Los Angeles/Orange County Region with Business Information Worker II Programs with TOP Codes of 0514 as the following: Cerritos College, Glendale Community College, Long Beach City College, Los Angeles Pierce College, Los Angeles Southwest College, Pasadena City College, Rio Hondo College, Santa Monica College, Golden West College, and Saddleback College. The only college within 11 miles of Los Angeles City main campus is ELAC. The Business Information Worker II is part of the Statewide Branded Pathway, with support from the COE Labor Market Information data, which allows for all 113 California Community Colleges to participate in this pathway. 1. East Los Angeles College (11 miles away) https://www.elac.edu/Academics/Departments/CAOT/Certificates 2. Pasadena City College (14 miles away) https://www.pasadena.edu/academics/degrees-and-certificates/certificates-of-achievement/business-information-worker-ii.php 3. Santa Monica College (18 miles away) https://www.smc.edu/academics/areas-of-interest/stem/csis/business-information-worker.php

20