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Submitter's Information


Maria Andrade-Hernandez


Grant Manager Strong Workforce


Los Angeles


Rio Hondo College

CTE Dean

CTE Dean's Name

Mike Slavich

CTE Dean's Email

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Program Details

Program Title

Public Safety Dispatcher

Submission Type

New Program

TOPs Code

Other Public and Protective Services (219900)

Projected Start Date


Catalog Description

The Public Safety Dispatcher Certificate of Achievement is designed to prepare students to meet the skills, needs, and minimum requirements for public safety dispatchers and communications technicians for municipal, county, and state agencies. The curriculum prepares students with a foundation in the basics of criminal law, professionalism and ethics, emergency telephone answering techniques, radio dispatching, radio codes, critical incidents, stress management, and community policing and relations. The skills developed during classes enhance students' knowledge of the criminal justice system and in-depth understanding of written and oral emergency communication, as well as issues pertinent to the dispatch profession, including assessing problems, prioritizing resources, and identifying solutions using good judgment.

Enrollment Completer Projections

5 average

Program Proposal Attributes

Program Award Type(s) (Check all that apply)
  • Certificate of Achievement: 8 to fewer than 16 semester (or 12 to fewer than 24 quarter) units (B)
Program Goal

The purpose of the Certificate of Achievement for Public Safety Dispatchers is to provide the student with selected basic core courses to meet the needs of entry-level positions or re-skilling of current public safety dispatchers in preparation for employment, lateral movement, and/or promotional movement in the non-sworn public safety field. The Public Safety Dispatcher certificate program consists of courses in Effective Communication and Introduction courses in the Administration of Justice, Corrections, and Homeland Security.

The goal of this program is to meet the needs of students who are interested in pursuing careers in or advancing in the myriad of fields offered for non-sworn police dispatch, and fire dispatch, including Local, State, and Federal government agencies. Possession of such a certificate will demonstrate to employing agencies and companies an orientation to the profession and a basic level of knowledge that is often times lacking from entry-level applicants. Such a certificate can benefit a student/applicant's employability in entry-level positions. 

Course Units and Hours

Total Certificate Units (Minimum and Maximum)


Units for Degree Major or Area of Emphasis (Minimum and Maximum)


Total Units for Degree (Minimum and Maximum)


Course Report

Program Requirements Narrative

1. Apply concepts of effective communication and apply to the principles of law enforcement, court preparation, and correctional settings. 

2. Develop techniques to communicate information in a clear and organized manner. 

3. Recognize and analyze the potential depth of crisis situations and communicate the information verbally and in writing. 

4. Understanding the basics of constitutional, statutory, procedural, and case law.

5. Basic understanding of the court procedure and assist with court document preparation.

6. Understand, recognize, and demonstrate effective communication techniques in order to gather information quickly and accurately and transmit the information to first responders. 

7. Articulate knowledge and skills necessary for entry-level positions within various parts of the profession, including a basic understanding of contemporary issues in the communication field. 

Program Requirements
(Y1 or S1)
PAC 071Public Safety Dispatcher Basic Course6Y1
AJ 041 Effective Written Communication for Public Service Personnel
AJ 101Introduction to Administration of Justice
CORR 101Introduction to Corrections 3.000
HMLD 101Introduction to Homeland Security 

Supporting Documents

Los Angeles Regional Questions


Rio Hondo College District


Rio Hondo College

LA Workforce Council Voting Member

Mike Slavich


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Reason for program recommendation request

New Program

Place of program in college's curriculum/similar program
The Public Safety Dispatcher program is intended to meet the mission of Rio Hondo College and the California Community College Chancellor's Office by: 1. Serving the general community in making the numerous courses related to the needs of careers within Administration of Justice and other related fields. 2. Meeting the needs of a growing career field in Public Safety as noted by the CCCCO's Public Safety Advisory Committee for new skill attainment and re-skilling professionals in current Public Safety careers. 3. Providing students with technical preparation for employment, Public Safety Dispatcher and non-sworn careers. 4. Offering students with an interest in pursuing a career in emergency communication the knowledge to work in such a high-stressful environment as the first point of contact. 5. Addressing California's economic growth by focusing on the current needs of regional employers with an emphasis on emergency communication. 6. The program leverages the Rio Hondo Community College District's nationally recognized Public Safety Programs along with academic and industry resources and combines the resources of the District and industry partners to fulfill the role as a primary provider of emergency communication candidates within the state of California. 7. The program coordinates expertise in the area of effective oral and written communication, Administration of Justice, Corrections, and Homeland Security. 8. A great need exists within the State of California region and beyond for Associate-level educated people to serve the overarching need to hire in the emergency communication-related field at the local, state, and federal levels of government, as well as the private sector as many agencies contract police/fire dispatcher related services.
List similar programs at other colleges in the Los Angeles Region
Dispatcher, Public Safety, Dispatcher, public safety extended Basic,
Annual Enrollment projects (non-duplicative)
Unknown. Completers average is 5
List of colleges contacted for collegial consultation
Priority Sector

Not listed under priority sector

If this is a program modification, please provide a brief description of the changes to the program. A bulleted list of key changes is acceptable.

Submission Details

Published at

08/31/23 - 10:46 PM



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