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California Regional Consortia

Introduction to Salesforce Certificate of Achievement

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Submitter's Information

Name

Jazmin Guzman

Title

Administrative Assistant

Region

Los Angeles

College

Santa Monica College

CTE Dean

CTE Dean's Name

Patricia Ramos

CTE Dean's Email

Log in to view CTE Dean's Email.

Program Details

Program Title

Introduction to Salesforce Certificate of Achievement

Submission Type

New Program

TOPs Code

Marketing and Distribution (050900)

Projected Start Date

08/18/25

Catalog Description

The Introduction to Salesforce Certificate of Achievement program explores the different certifications and career opportunities at Salesforce. Students gain expertise in professional customer service skills, professional conduct, and positive problem-solving for modern workplace settings. Students will dive deeper into CRM (Customer Relationship Management) technology, and automation of sales, marketing, communication, and workflow.


Enrollment Completer Projections

Enrollment complete projections are 30 students per year.

Program Proposal Attributes

Program Award Type(s) (Check all that apply)
  • Certificate of Achievement: 8 to fewer than 16 semester (or 12 to fewer than 24 quarter) units (B)
Program Goal

Students completing this certificate will be introduced to Salesforce Certifications and entry-level positions such as, customer service assistants, marketing specialists, junior Salesforce Administrators, and Sales representatives.

Students could have access to: Business entry level jobs, Business jobs with more experience and Technical job opportunities.

Course Units and Hours

Total Certificate Units (Minimum and Maximum)

9

Units for Degree Major or Area of Emphasis (Minimum and Maximum)

n/a

Total Units for Degree (Minimum and Maximum)

n/a

Course Report

Program Requirements Narrative

Three classes (3 units each) total (9units)
BUS 36 Salesforce for your Business
BSU 36 A Customer Service in the Digital Age
BUS 36 B Introduction to Salesforce Marketing Cloud

Program Requirements
CourseTitleUnitsYear/Semester
(Y1 or S1)
BUS 36Salesforce for your business3Students can take 1 class each semester or all classes in one semester if they are offered to students.

The order is flexible
BUS 36ACustomer Service in the Digital Age3
BUS 36BIntroduction to Salesforce Marketing Cloud3








Supporting Documents

Upload Labor Market Information (LMI)

Los Angeles Regional Questions

District

Santa Monica College

College

Santa Monica College

LA Workforce Council Voting Member

Patricia Ramos

Email

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Phone

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Reason for program recommendation request

New Program

Place of program in college's curriculum/similar program
Business Department

List similar programs at other colleges in the Los Angeles Region

Cabrillo Community College
https://www.cabrillo.edu/cabt/salesforce-institute/

Annual Enrollment projects (non-duplicative)

60 annual enrollment

Advisory Minutes
List of colleges contacted for collegial consultation
Priority Sector

Business & Entrepreneurship

If this is a program modification, please provide a brief description of the changes to the program. A bulleted list of key changes is acceptable.

This is not a program modification

Submission Details

Published at

04/01/25 - 05:16 PM

Last edited at

04/03/25 - 04:32 PM by Gray Rakow

Status

Recommended

Return to Drafts

Please list the reason(s) for returning "Introduction to Salesforce Certificate of Achievement". to Jazmin Guzman's drafts. This message will be sent to guzman_jazmin@smc.edu

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