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Submitter's Information
Name
Stacy Meyer
Title
Faculty Chair
Region
Inland Empire/Desert
College
San Bernardino Valley College
CTE Dean
CTE Dean's Name
Albert Maniaol
CTE Dean's Email
Log in to view CTE Dean's Email.
Program Details
Program Title
Hospitality and Customer Service
Submission Type
n/a
TOPs Code
Hospitality (130700)
Projected Start Date
08/13/19
Catalog Description
The Hospitality and Customer Service Certificate curriculum prepares students for a customer-service oriented, entry level positions in lodging, food service, institutional or resort operations including restaurant supervising, event planning, purchasing, sales, and customer relations. Examples include hostess, cashier, restaurant supervisor, event planner, customer service, etc. Hospitality is the second largest employing industry in the state of California and the United States. The students will gain the skills and experience necessary to fill the need for entry-level customer-service oriented individuals in this industry.
Enrollment Completer Projections
We are projecting that 15 students will complete this certificate program the first year and enrollment will increase as the program grows.
Program Proposal Attributes
Program Award Type(s) (Check all that apply)
- Certificate of Achievement: 8 to fewer than 16 semester (or 12 to fewer than 24 quarter) units (B)
Program Goal
The goal of the Hospitality and Restaurant Program is to prepare students for a career in the Hospitality Industry. The competencies of this certificate are based on the knowledge section of o*Net Online Summary report for SOC code 43-4081.00 - Hotel, Motel, and Resort Desk Clerks and SOC code 43-4051.00 - Customer Service Representatives. The list below includes the courses within this certificate that substantially address each competency. This is a vocational instruction program and is therefore, aligned with the California Community Colleges mission as defined in CAL.
O*Net Skills
Active Listening - CULART 101, BUSAD 127, CULART 180. CULART 250 & CULART 280
Speaking – BUSAD 127, CULART 101, CULART 180 & CULART 250
Service Orientation - CULART 101, & CULART 180 & CULART 280
Critical Thinking – CULART 101, BUSAD 127, CULART 180. CULART 250 & CULART 280
Active Learning – CULART 101, BUSAD 127, CULART 180. CULART 250 & CULART 280
Monitoring - CULART 180, CULART 280 & BUSAD 127
Time Management - CULART 101, CULART 180 & BUSAD 127
The program‐level student learning objective is:
Upon successful completion of the program, graduates will have the opportunity to:
• Understand and practice food and beverage service concepts.
• Manage food, beverage, and human resource costs including monitoring staff and correction principles.
• Understand and implement customer service using active listening and understanding and communicate effectively.
• Define and articulate the core values of the Hospitality Industry.
• Understand the basics of business within the industry and participate in monitoring activities including self and others.
Course Units and Hours
Total Certificate Units (Minimum and Maximum)
17.5
Units for Degree Major or Area of Emphasis (Minimum and Maximum)
n/a
Total Units for Degree (Minimum and Maximum)
n/a
Course Report
Program Requirements Narrative
n/a
Program Requirements
BUSAD 127 Business Communications
CULART 101 Introduction to Hospitality and Customer Service
CULART 180 Small Business and Catering Management
CULART 250 Food, Wine and Beverage Service Concepts
CULART 280 Principles of Food and Beverage Management
Supporting Documents
Upload Labor Market Information (LMI)
Inland/Empire Desert Regional Questions
Advisory Minutes
Submission Details
Published at
05/10/18 - 10:25 AM
Status
Recommended
Return to Drafts
Please list the reason(s) for returning "Hospitality and Customer Service". to Stacy Meyer's drafts. This message will be sent to smeyer@valleycollege.edu
Comments, Documents, Voting
Comments
All Comments
DT
Diann Thursby Super User · 06/01/18
Received regional recommendation at 6-1-18 IEDRC Deans Meeting.