Professional and Technical Workplace Skills

The Professional and Technical Workplace Skills certificate of achievement program is designed in consultation with industry-wide professionals to address changing workforce needs. Students complete a set of interdisciplinary core courses that deliver communication and fundamental workplace competencies and select a specialization in one of the following areas: Helpdesk and Desktop Support or Project Management Support. In addition, students have the option to participate in work experience opportunities that reinforce classroom learning. This certificate will provide robust preparation for a student interested in a career in technology in either of these job categories.

 

To earn a certificate of achievement, students must complete each course used to meet a certificate requirement with a “C” grade or higher.

 

Eligible DVC students have the option to complete this program in an accelerated format through the DVC Year Up program. See the college website for details.

50 annually

This program is designed to address the career education mission of community colleges. DVC entered into a partnership with the national organization “Year Up” in Fall of 2017. Year Up provides an intensive, one-year technology-training program for Diablo Valley College students that combines hands-on skill development with professional internships at some of the Bay Area’s top companies. Students complete accelerated coursework at DVC, while being supported through intensive personal and career services that help launch students into careers in the tech industry. During the first semester of the program, students take courses with their Year Up Learning Community at DVC. In the second semester, students spend approximately 35 hours/week at a professional internship at one of Year Up’s 50+ corporate partners –organizations like Salesforce, Twitter, AirBNB, Workday, and Bank of the West.

Non Year Up students have the option to complete program requirements at their own pace.

Course	Course Title	Units	Term (1, 2, or both)	Fall	Spring
BUS-250	Business Communications	3	1	X
COMM-120	Public Speaking	3	1	X
CIS-116	Microsoft Excel	2	1	X
COMSC-101	Computer Literacy	4	1	X	X
BUSMG-168	Customer Service	0.5	1		X
BUSMG-174	Business Ethics	0.5	1		X
BUS-101/CNT-104	Business English/IT Essentials (A+)	3/4	1		X
CIS-180/CIS-185	Introduction to Project Management/Project Management Tools	3/2	1		X
BUS-295/BUS-296/WRKX-180	Work Experience	1-4	2	X

required courses                                                         units

BUS-250          Business Communications                  3

BUSMG-168    Customer Service                                0.5

BUSMG-174    Business Ethics                                    0.5

CIS-116            Microsoft Excel – Comprehensive      2

COMM-120     Public Speaking                                   3

COMSC-101    Computer Literacy                              4

 

Complete all units from one of the following specializations:

 helpdesk and desktop support

BUS-101          Business English                                  3

CNT-104          IT Essentials (A+)                                 4

or

project management support

CIS-180                        Introduction to ProjectManagement 3

CIS-185                        Project Management Tools                2

 plus at least 0-12 units from:

BUS-295          Occupational Work Experience Educationin BUS                  1-4

BUS-296          Internship in Occupational WorkExperience Education in BUS        1-4

WRKX-180       Internship in Occupational WorkExperience Education                    1-4

 total minimum required units       18

Program Learning Outcomes for the professional workplace skills: 1. Communicate clearly in writing 2. Communicate clearly in meetings and oral presentations 3. Perform essential functions in Microsoft Excel 4. Navigate Microsoft Office suite applications proficiently (Outlook, PowerPoint, Word) 5. Demonstrate professionalism in daily interactions 6. Deliver and receive feedback in a professional manner 7. Work collaboratively with colleagues and clients Program Learning Outcomes for the technical workplace skills: Helpdesk and Desktop Support 1. Identify, assemble, and disassemble the major components of a personal computer. 2. Describe the basics of networking and security forensics. 3. Diagnose and troubleshoot common hardware, software, and networking issues. 4. Identify the basics of virtualization, desktop imaging, and deployment. 5. Create basic business documents including letters, memos, and email messages. Project Management Support 1. Utilize project management concepts, terminology, and processes. 2. Use project management software to manage multi-faceted projects. 3. Define a project plan and develop diagrams and charts to illustrate enterprise structure, workflow, and scheduling. 4. Utilize project management concepts, terminology, and processes. 5. Demonstrate basic graphical user interface operations in a computer environment. 6. Produce spreadsheets, documents and presentations by using basic to advanced software operations.

A query of the COCI revealed the following colleges in proximity with programs using the 0702.00 TOP Code: College of Alameda, Berkeley City College, Chabot College, Laney College, Las Positas College, Los Medanos College, Merritt College, Napa Valley College. All BACCC College Representatives were contacted via email on March 14, 2019 and apprised of the program development, including program Goal, Description, and Requirements. As of April 3, 2019, two colleges (Las Positas and Napa Valley) have responded with positions of support for the program. No other colleges have responded.