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California Regional Consortia

IT SUPPORT TECHNICIAN

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Submitter's Information

Name

Esther Frankel

Title

Professor

Region

South Central Coast

College

Santa Barbara City College

CTE Dean

CTE Dean's Name

Carola Smith

CTE Dean's Email

Log in to view CTE Dean's Email.

Program Details

Program Title

IT SUPPORT TECHNICIAN

Submission Type

New Program

TOPs Code

Computer Information Systems (070200)

Projected Start Date

08/01/19

Catalog Description

This Certificate program provides training and skills in preparation forimmediate employment on a computer help desk or support desk in a variety oforganizations, as well as to support computer users in the retail environment.It provides skills needed for career entry in this information technology employmentarea. Students who complete this program should demonstrate the followingknowledge and skills:

 

  • Communicateeffectively with users to resolve a variety of computer customer supportissues.

  • Develop proceduraldocumentation.

  • Evaluatehelp desk tools and technologies.

  • Performroot cause analysis of simple computer problems.

Enrollment Completer Projections
CB01: Course Number CB02: Course Title Annual # Sections /
 Annual Enrollment
CIS 101 Intro to Computers & Info Sys 12 / 360
CIS 111 Computer User Support 1 / 20
CIS 112 Help Desk Concepts 1 / 30
CIS 218 MS Windows Desktop System Administration 1 / 30
COMP 101 Intro to Computer Applications 10 / 300
COMP 171 Business English 2 / 60
CNEE 102 Fundamentals of PC Support 2 / 60
CNEE 110 Networking Essentials 2 / 60

 

 

  • Number of Sections of Core Courses Offered Annually: 1-2

  • Annual Enrollment in Sections: 30-60; approximately1/5 of the students would be in this program

  • Number of Anticipated Completers Per Year (2ndyear): 8

  • Number of Anticipated Completers Per Year (5thyear): 15

     

The anticipatednumber of completers above is consistent with anticipated job opportunities inthe local area.

Program Proposal Attributes

Program Award Type(s) (Check all that apply)
  • Certificate of Achievement: 16 or greater semester (or 24 or greater quarter) units (C)
Program Goal

IT Support Technician Certificate is designed to prepare students for an entry-level position as a Help or Support Desk Specialist in the field ofinformation technology. Program completers will be able to obtain positions inany organization, in IT service organizations, and in computer retail stores. Thiscertificate is designed as an entry-level certificate program, which can alsolead to the department’s PC Support and Network Management Certificate.

 

The program StudentLearning Outcomes are:

 

  • Communicate effectively with users to resolve a variety of computer customer supportissues.

  • Develop procedural documentation.

  • Evaluate help desk tools and technologies.

  • Perform root cause analysis of simple computer problems.

Course Units and Hours

Total Certificate Units (Minimum and Maximum)

27

Units for Degree Major or Area of Emphasis (Minimum and Maximum)

n/a

Total Units for Degree (Minimum and Maximum)

n/a

Course Report

Program Requirements Narrative

Complete the following 27 semester units with a “C” or better in each course.  Pass/no pass grading is not permitted in a course within a student's major area of study. 

 

Requirements Dept Name / # Course Name Units CSU - GE IGETC Sequence
Required Core CIS 101 Intro to Computers & Info Sys 4     Yr 1, Fall
CIS 112 Help Desk Concepts 2     Yr 1, Fall
CIS 218 MS Windows Desktop System Administration 4     Yr 1, Fall
CNEE 102 Fundamentals of PC Support 4     Yr 1, Fall
COMP 101 Intro to Computer Applications 4     Yr 1, Spring
COMP 171 Business English 3     Yr 1, Spring
CIS 111 Computer User Support 2     Yr 1, Spring
CNEE 110 Networking Essentials 4     Yr 1, Spring

 

 

Other Graduation Requirements:

 

  • Maintain a cumulative GPA of 2.0 or better in all unitsattempted at SBCC

  • Residency Requirements: Candidates for a Certificate ofAchievement are also expected to complete at least 20% of the department(major) requirements in residence at SBCC.

     


CourseTitleUnitsYear/Semester
(Y1 or S1)




















Program Requirements

Other Graduation Requirements:

 

  • Maintain a cumulative GPA of 2.0 or better in all units attempted at SBCC

Residency Requirements: Candidates for a Certificateof Achievement are also expected to complete at least 20% of the department(major) requirements in residence at SBCC

Supporting Documents

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South Central Coast Regional Questions

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Submission Details

Published at

10/21/18 - 06:15 PM

Status

Recommended

Return to Drafts

Please list the reason(s) for returning "IT SUPPORT TECHNICIAN". to Esther Frankel's drafts. This message will be sent to frankel@sbcc.edu

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