BUSINESS INFORMATION WORKER I

Business Information Worker I (BIW I) Certificate of Achievement is designed to prepare students for entry-level office and administrative support in a variety of job positions, including office and executive administrative support, office supervision, small business support, retail sales, and customer service representatives. The BIW I Certificate of Achievement builds the foundation in this pathway by providing students with basic skills in Word, Excel, and customer relations and introductory instruction in Access and PowerPoint. In addition, students review English grammar and acquire a foundation in business communications to prepare them for office writing tasks. Students completing this first stage of the two-part BIW pathway will be equipped to take Microsoft Office Specialist credential exams in Excel and Word.

Program Student Learning Outcomes

1. Identify appropriate Software to use for a business Problem.
2. Develop written content for inclusion in business presentations using correct grammar and relying on appropriate communication approaches that are tailored to the audience and purpose.
3. Create basic reports using appropriate spreadsheet and word processing software.
4. Implement sound customer service strategies to attract and retain clients.

 Currently, the CAOT department offers five Certificates of Achievement. We are in the process of including; the Business Information Worker I Certificate. This additional certificate will enable students to begin the BIW Pathway in developing their job-skills that will lead to entry-level employment. It is expected that all the core courses would be offered annually. At least one section of each of the major requirements are projected to be offered every semester with an enrollment at approximately 35 students in each section. Recruitment will be conducted within the existing CAOT students’ populations, along with a strong marketing strategy to (1) LACC students who are undecided on their majors, (2) potential students within the communities at large, and (3) potential students identified through work-based partnerships. It is estimated that by the first year, 5-10 students will complete the Business Information Worker I Certificate of Achievement. As the BIW I program becomes more familiar, the number of certificate completers will increase to 15-20 by year five.

Course Department & Title	2019-20 Sections	2019-20 Enrollment Total	2020-21 Sections	2020-21 Enrollment Total
CAOT 001 - Keyboarding I	4	89	5	99
CAOT 031 - Business English	3	86	4	101
CAOT 032 - Business Communication	2	28	2	31
CAOT 084 - Microcomputer Office Applications: Word	2	44	2	53
CAOT 085 - Microcomputer Office Applications: Excel	-	-	2	26

The Business Information Worker I (BIW I) Certificate ofAchievement prepares students for entry-level office and administrative supportin a variety of job positions, including general office clerks, retailsalespersons, customer service representatives, receptionists, and informationclerks. Students learn basic oral and written communications, customer serviceskills, beginning Excel, Word, and Outlook, the basics of PowerPoint andAccess, and fundamentals of computer systems. Graduates of this program bringcritical thinking and problem-solving skills as well as interpersonal skills essentialto the workplace. With a solid foundation in Microsoft Windows and Office, aswell as strong digital and web literacy skills, students will be prepared tomeet the workforce demands of today’s business environment. The BusinessInformation Worker I is the first in two-part, statewide pathway designed withfaculty and industry involvement to prepare students for in-demand jobs, and toinform business of the rich capabilities that exist at every California Community College Campus. On occasion one or two new courses need to be developed by a college to align with the pathway. However,because the pathway utilizes existing academic programs and courses, often nonew curriculum is required. In addition, the pathway represents a set ofin-demand skills throughout the state, based upon interviews with placementagencies, and cross-referenced with advisory groups and other Labor MarketInformation. Source: https://ict-dm.net/biw

Possible Jobs:  administrative office assistant,clerical office assistant, basic administrative office assistant and computerapplications specialist.

The program supports the college mission to prepare students for careers in administrative and management. The program has a clear sequence of courses that leads to intended outcomes and gainful employment and as such is appropriate to the objectives and conditions of higher education and community college education in California.

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Course	Title	Units	Year/Semester (Y1 or S1)
CAOT 001	KeyboardinIg I	3	S1
CAOT 031	Business English	3	S1
CAOT 032	Business Communications	3	S1
CAOT 048	Customer Service	3	S2
CAOT 082	Microcomputer Office Applications: Intro to Microsoft	3	S2
CAOT 084	Microcomputer Office Applications: Word	3	S3
CAOT 085	Microcomputer Office Applications: Excel	3	S3
CAOT 098	Microcomputer Office Applications: Digital Literacy	3	S3

No inventory records will need to be made inactive. No similar programs are offered by the college.

Colleges with Approved Programs The Inventory of Approved Programs show colleges in the Los Angeles/Orange County Region with Business Information Worker I Programs with TOP Codes of 0514 are the following: Cerritos College, Glendale Community College, Long Beach City College, Los Angeles Pierce College, Los Angeles Southwest College, Pasadena City College, Rio Hondo College, Santa Monica College, Golden West College, and Saddleback College. The only college within 11 miles of Los Angeles City main campus is ELAC. The Business Information Worker I is part of the Statewide Branded Pathway, with support from the COE Labor Market Information data, which allows for all 113 California Community Colleges to participate in this pathway. 1. East Los Angeles College (11 miles away) https://www.elac.edu/Academics/Departments/CAOT/Certificates 2. Pasadena City College (14 miles away) https://www.pasadena.edu/academics/degrees-and-certificates/certificates-of-achievement/business-information-worker-ii.php 3. Santa Monica College (18 miles away) https://www.smc.edu/academics/areas-of-interest/stem/csis/business-information-worker.php

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