Certificate of Achievement in IT Support

The IT Support Certificate is designed for people who are seeking employment with companies of all types.  All organizations have a need for IT Support professionals. The program provides 18 units of instruction on the industry standard skills to understand and deploy networks. Students learn a range of topics that cover the technical principals of the networking, the fundamentals of cybersecurity, hardware configuration, operations systems and soft-skills.

 

Course #	Course Title	Annual Sections (18/19 Y1)	Annual Enrollment (18/19 Y1)	Annual Sections (19/20 Y2)	AnnualEnrollment (19/20 Y2)
C S 30A	INTRODUCTION TO LINUX	4	153	4	153
C S 50A	NETWORK BASICS	6	107	3	81
C S 53A	CYBERSECURITY FUNDAMENTALS	4	62	4	48
C S 56B	IT ESSENTIALS	Not yet offered		Not yet offered

Students who earn this Certificate of Achievement in IT Support that will be prepared for entry-level IT Support jobs in less than one year. The certificate also serves as a strong foundation for those who wish to continue their training to achieve further certificates and degrees for higher-wage positions.

 

IT Support certification exposes students to skills and knowledge necessary to support end users who run Linux, Windows and the Microsoft Office applications. Of primary importance for the IT support technician is the development of Soft Skills. These interpersonal competencies are fostered to enable the IT Support technician to successfully communicate in both written and verbal forms as well as utilize techniques in conflict management.

 

Program Learning Outcome:

Upon completion of the program, students will be able to provide desktop and helpdesk support in organizations of all sizes.

Students will be required to take four core courses in order to earn this certificate. 

 

Requirements	Course #	Title	Units	Sequence
Core Courses (# of units)	C S 30A	INTRODUCTION TO LINUX	4.5	Year 1, Fall
	C S 50A	NETWORK BASICS	4.5	Year 1, Winter
	C S 53A	CYBERSECURITY FUNDAMENTALS	4.5	Year 1, Spring
	C S 56B	IT ESSENTIALS	4.5	Year 1, Spring

 

none at this time

Per LMI: "There are six (6) community colleges in the Bay Region issuing 39 awards on average annually (last 3 years ending 2018-19) on TOP 0701.00 - Information Technology, General. In the Silicon Valley Sub-Region, there are no community colleges that issued awards on average annually (last 3 years) on this TOP code." We have also informed our sister college, De Anza.