Enterprise Service Clerk

This program will prepare students to acquire computer and office skills needed to apply for service clerk entry-level jobs in various offices in educational institutions and other city and state government facilities. Students will learn Introduction to Computers, Microsoft Office programs, and Records Management and Filing skills.

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The program is designed to assist students who are seeking to be employed by educational institutions, or city and state government entities.

The enterprise service clerk program will prepare students to maintain an accurate filing system, enter data on the computer, and create various reports needed in an office environment.

Students can apply for entry-level jobs such as human resources specialists, enrollment representatives, office assistants, administrative/office support, front desk office clerks, and service clerk.

There are no programs like this offered at any other community college. This is a market that also needs a skilled workforce. Some entry-level jobs can pay students up to $60,000 annually with full benefits. In addition, students will have the opportunity to get other higher-level positions within the same entity.

This certificate fulfills the need to provide students with occupations with a living wage. Also, most government jobs offer other essential paid benefits for their employees, like health insurance. This program will draw students from our Computer Information Systems and Office Technology programs that may or may not be interested in transferring to a four-year university.

Course	Title	Units	Year/Semester (Y1 or S1)
CIS 1	Introduction to Computer Information Systems	3	S1
BUS 36A	Customer Service in the Digital Age	2	S1
OFTECH 33	Records Management	3	S1
CIS 30	Microsoft Excel	3	S2
CIS 37	Microsoft Word	3	S2

This is a certificate of achievement from the Computer Information Systems department.

There are no programs targeting certifications to work exclusively in educational and government institutions.

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