IT Help Desk and User Support

The IT Computer Retail Sales and Support Certificate of Training is a first step into the world of information and communications technology (ICT) and is designed to provide knowledge and skills to work in retail sale and support of computers, handheld devices, networking services, or cell phones. This certificate focuses on critical employment skills in business and customer service along with technical skills in MS Office, IT concepts, networking, and hardware, to prepare students for the A+ certification exam. 

We anticipate 10 students will complete this certificate annually.  

This will be the first module of an It Technician pathway promoted statewide by California Community College Doing What Matters and California Community College Economic and Workforce Development.  

Upon successful completion of the program, students will be able to:

• Apply the principles of successful business operation to business situations.
• Describe the principles and processes of successful business communications and apply them to given situations.
• Solve common business problems using appropriate Information Technology applications and systems.
• Demonstrate the ability to put a computer together, analyze, configure, and solve hardware problems.

Computer Retail Sales and Support

 

BUSI 20          Introduction to Business                                    3               Fall or Spring

            or

BUSI 70          Business Communication                                  3               Fall or Spring

BUSI 64          Customer Service                                               3               Fall or Spring

CSIS 1        Computer Information Systems                            3               Fall or Spring

CSIS 50           MS Office Applications                                      2               Fall or Spring

CSIS 50L        MS Office Applications Lab                                1               Fall or Spring

CSIS 75           Introduction to Computer Hardware/A+ Prep 4               Fall or Spring

Total Units                                                                                  16

Students may complete the coursework in the Computer Retail Sales and Support Certificate of Achievement in one semester, or in multiple semesters. They may sequence the courses in any order.  

This is an enhancement to the existing MPC CIS program.

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