Business Information Worker II

The Business Information Worker II (BIW II) Certificate of Achievement is designed to prepare students for mid-level office and administrative support in a variety of job positions, including office and executive administrative support, office supervision, small business support, retail sales, and customer service representatives. The BIW II Certificate of Achievement builds on the BIW I foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, and customer relations. Students completing this stage of the BIW pathway will be equipped to take multiple Microsoft Office Specialist credential exams.

Currently, the department offers nine Certificates of Achievement, which includes the Business Information Worker I Certificate. This additional certificate will enable students to continue on with the BIW Pathway in developing their job-skills that will lead from an entry-level to intermediate-level employment. It is expected that all the core courses would be offered annually. At least one section of each of the major requirements are projected to be offered every semester with an enrollment at approximately 35 students in each section. Recruitment will be conducted within the existing CAOT students’ populations, along with a strong marketing strategy, and work-based partnerships, it is estimated that by the second year, 5-10 students will complete the Business Information Worker II Certificate of Achievement. As the BIW II program becomes more familiar, the number certificate completers will increase to 15-20 by year five.

The Business Information Worker II (BIW II) Certificate of Achievement builds on the BIW I foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, relations. This secondary stage in the BIW pathway increases students’ value and opportunities in multiple occupations, including but not limited to: office and executive administrative support, office supervision/coordination, small business support, retail sales, and customer service. Students completing this stage of the BIW pathway will be equipped to take multiple Microsoft Office Specialist credential exams and become a QuickBooks certified user. The Business Information Worker II pathway is a statewide pathway designed with faculty and industry involvement to prepare students for in-demand jobs, and to inform business of the rich capabilities that exist at every California Community College Campus. On occasion one or two new courses need to be developed by a college to align with the pathway. However, because the pathway utilizes existing academic programs and courses, often no new curriculum is required. In addition, the pathway represents a set of in-demand skills throughout the state, based upon interviews with placement agencies, and cross-referenced with advisory groups and other Labor Market Information. Source: https://ict-dm.net/biw

Course No. Course Title Units CAOT 110 Microcomputer Office Applications: Presentation Design 3 CAOT 085 Microcomputer Office Applications: Spreadsheet 3 CAOT 086 Microcomputer Office Applications: Database 3 CAOT 033 Records Management and Filing 2 CAOT 048 Customer Service 3 ACCTG 032 Accounting Using QuickBooks Pro 3 Total Units 17

This proposed program does not replace any existing similar program in the college’s program inventory. In addition, the proposed program will make more use of existing resources – that is classrooms equipped with state-of-the-art hardware/technology are ready to deliver the program. The current CAOT faculty have years of experience and business ownership and bring a wealth of knowledge and understanding of evolving business practices. Faculty have established a network of community and business connections with proven successful collaborations in past projects.

Colleges with Approved Programs The Inventory of Approved Programs show colleges in the Los Angeles/Orange County Region with Business Information Worker II Programs with TOP Codes of 0514 as the following: Cerritos College, Glendale Community College, Long Beach City College, Los Angeles Pierce College, Los Angeles Southwest College, Pasadena City College, Rio Hondo College, Santa Monica College, Golden West College, and Saddleback College. The only college within 15 miles of ELAC main campus is Pasadena City College. The Business Information Worker II is part of the Statewide Branded Pathway, with support from the COE Labor Market Information data, which allows for all 113 California Community Colleges to participate in this pathway.

Currently, the department offers nine Certificates of Achievement, which includes the Business Information Worker I Certificate. This additional certificate will enable students to continue on with the BIW Pathway in developing their job-skills that will lead from an entry-level to intermediate-level employment. It is expected that all the core courses would be offered annually. At least one section of each of the major requirements are projected to be offered every semester with an enrollment at approximately 35 students in each section. Recruitment will be conducted within the existing CAOT students’ populations, along with a strong marketing strategy, and work-based partnerships, it is estimated that by the second year, 5-10 students will complete the Business Information Worker II Certificate of Achievement. As the BIW II program becomes more familiar, the number certificate completers will increase to 15-20 by year five.