Business Information Worker – Level 1

Thiscertificate prepares students with basic office skills to perform entry-levelbusiness office related tasks. Course offerings introduce the students toconcepts such as customer service, office procedures and businesscommunication. In addition, students acquire beginning technology skills thatinclude word processing, spreadsheets, presentation software, personalmanagement software, and computer literacy.

	*2011 – 2016 Enrollments	*2011 – 2016 Retention	*2011 – 2016 Success
BUS 110 Beginning Keyboarding and Formatting	199	86%	66%
BUS 50 Introduction to PC Applications	248	84%	68%
BUS 135 ** Professional Office Skills	256	78%	76%
BUS 172 Machine Calculations	183	76%	51%
BUS 131 Business English	151	86%	74%
BUS 151 Business Math	150	77%	57%

*Data based on PPA data provided by Institutional Research Office

** Data based on BUS 128 and BUS 129data provided by the Institutional Research Office

COMPLETERS

Completion of BUSOT Certificates
Award Type	2013	2014	2015	2016
Certificate requiring 30 to < 60 semester units	5	9	6	5
Based on approximate average enrollments in the courses that lead to a Level 1 certificate, it is projected that there will be 25 completers per semester.

TheBusiness Office Professional - Level 1 certificate will provide students withthe soft skills and hard skills necessary to enter the workforce in an officesetting. These skills can be applied to a variety of occupations. The softskills acquired include communication skills, and financial literacy. Hardskills acquired include keyboarding, 10-key, and computer application skills. Completionof these courses shall prepare the student required to successfully navigateemployment in positions such as receptionists and information clerks; hotel,motel and resort desk clerks; court, municipal and license clerks; and customerservice representatives. 

Sequence of Courses

Requirements	Course ID	Course Title	Units	Sequence (Semester)
L1	L2
Required	BUS 50	Introduction to PC Applications	4		Fall
Required	BUS 110	Beginning Keyboarding and Formatting	2		Fall
Required	BUS 131	Business English	3		Fall
Required	BUS 135	Professional Office Skills	4		Fall
Required	BUS 151	Business Math	3		Fall
Required	BUS 172	Machine Calculations	1		Fall
Required	BUS 136	Personal Information Management		2			Spring
Required	BUS 173	Filing Procedures/Records Management		3			Spring
Required	BUS 150.15	Word Processing		3			Spring
Required	BUS 190	Career Management		2			Spring
Elective	CWE 99	Co-Op Work Experience		1			Spring
		Total Units	17	11

 

Program Outcomes

Uponcompletion of the Business Office Professional - Level 1 certificate, students will:

·           Demonstrate theability to use office related computer application software such as MS Word,Excel, PowerPoint, and Access.

·           Demonstrateknowledge of basic entry-level office computer skills and processes(keyboarding and 10-key)

·           Demonstrate basicoral and written business communication skills

·           Efficiently use acomputer to perform basic office tasks including electronic file management.

1.      ProgramRequirements

Requirements for the Business OfficeProfessional - Level 1 Certificate Units

BUS 110Beginning Keyboarding and Formatting                  2

BUS 50Introduction to PC Applications                                4

BUS 135Professional Office Skills                                         4

BUS 172Machine Calculations                                               1

BUS 131Business English                                                       3

BUS 151Business Math                                                          3

Total Units                 17

4. Master Planning – how it fits in the mission, curriculum, and master planning of the college and higher education in California This certificate aligns with the mission statement of the college which is, “Focusing on the education and workforce development needs of communities in the Salinas Valley, Hartnell College strengthens communities by providing opportunities for students to reach career and/or academic goals (associate degrees, certificates of achievement, transfer to four-year institutions) in an environment committed to student learning, achievement and success.” The certificate was created using the state approved CTE Model Curriculum for the Business Information Worker Quick Start Certificate. The focus is on career technical education with focuses on workforce needs. In an effort to provide guided pathways for students, this certificate will be the first in a series that will follow a guided pathway approach to attaining different levels of skills and abilities for an office professional. Based on labor market information from the Centers of Excellence, there are 2,786 projected annual openings for Business office Technology workers for the Santa Cruz/Monterey region, and yet only 54 certificates and degrees were awarded by the community colleges within this region. This leaves a gap of 2,732 positions. (see attached LMI report)

Please see attached Hartnell BOT file.