Google IT Support Professional

Computer support skills are a vital component of an IT career. This Certificate of Achievement is intended as a stepping stone into the modern workforce. Students earning this certificate will be prepared to troubleshoot a multitude of technology problems, resolve complex system issues, and design system architecture according to best practice. This certificate indicates the skills and knowledge necessary for an entry-level IT support position.

Upon satisfactory completion of this award, the student should be prepared to:

-Utilize common problem-solving methodologies and soft skills in an Information Technology setting

-Explain how various encryption algorithms and techniques work as well as their benefits and limitations

-Define the Windows and Linux filesystems using a graphical user interface and command line interpreter

-Demonstrate an understanding of how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers

-Define the standard protocols involved with TCP/IP communications

5 Completer Projections Annually

This certification path is intended to prepare the bearer for an entry-level position in the Information Technology workforce. The skills and knowledge gained in this program will prepare the bearer for broad range of IT careers, including (but not limited to) Desktop Support, Technical Support, Networking, Cybersecurity, or Systems Administration.

To earn this Certificate of Achievement, complete the course requirements with a C (or P) or better.